TERMS & POLICIES

PAYMENT

We accept VISA and MasterCard. Your credit card will be charged upon shipment of your order to you. We will accept personal checks and money orders, payable is US dollars, with orders that are mailed to us. (Please note: personal checks may take up to 10 working days to clear before your order can be shipped.)

SALES TAX

Sales tax of 6.25% will be added to all orders shipped to addresses in Massachusetts.

RETURNS POLICY

If what you receive from us isn't what you expected, send it back for full refund or exchange. Please contact us prior to returning any product.

SECURITY

Shop with confidence. Our web site uses SSL technology to secure all personal information entered during the checkout process. We also encrypt sensitive information when storing it in our database and take every precaution to protect your confidentiality.

PRIVACY POLICY

Your trust is important to us. We will never sell or otherwise misuse your personal information.

SHIPPING

METHODS

Most items are available for immediate dispatch, except as noted. We offer a choice of shipping methods to fit your schedule and budget; simply select Standard or Priority during checkout. We typically ship via USPS First Class or USPS Priority Mail within the United States and to all Canadian provinces. We also serve worldwide destinations usually by international mail.

TIMES

We strive to fulfill all standard orders within two business days of receipt, so you will typically receive your shipment within 5 to 7 business days. Priority orders are eligible for expedited handling.  International deliveries will take longer.

COSTS

Rates for retail customers:

Standard shipping:

  • $6.50 plus .50 per item within the United States

  • $10.00 per order for Canadian addresses

  • $23.00 plus $2.00 per item for all other destinations.

Priority shipping:

  • $9.95 per order within the United States


Copyright 2019 Mystic River Video

The entire content included in this site, including but not limited to text, graphics, video or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Mystic River Video. The collective work includes works that are licensed to Mystic River Video. ALL RIGHTS RESERVED.